Privacy Policy

Last updated: 19/09/2025

This Privacy Policy explains how Mot My Bills (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website www.motmybills.com. We are committed to safeguarding your privacy and ensuring that your information is protected.

1. Who We Are

Mot My Bills is an introducer service. We are authorised partners of:

Utility Warehouse (UW) for residential services.
UAC Team for commercial services.

We are not a utility provider.

2. Data We Collect

We may collect and process the following information:

Contact details (name, address, email, phone number).
Information relating to your household or business utilities (e.g. current supplier, usage, billing details).
Any information you provide when completing forms on our website or contacting us.

We do not intentionally collect data from children under the age of 18.

3. How We Use Your Data

We use your personal data to:

Introduce you to Utility Warehouse (UW) for residential services.
Introduce you to UAC Team for commercial services.
Allow UAC Team to act as a broker and share your details with relevant utility suppliers in order to arrange contracts.
Communicate with you about your enquiry or application.
Comply with our legal and regulatory obligations.

4. Sharing Your Data

We only share your data with:

Utility Warehouse (UW), if you are enquiring about or applying for residential services.
UAC Team, if you are enquiring about or applying for commercial services. UAC Team may then share your data with appropriate suppliers in order to arrange a contract.

We do not sell your personal data to third parties.

5. Legal Basis for Processing

We process your personal data on the following bases:

Contract: where processing is necessary to help you enter into a contract with UW, UAC Team, or a supplier introduced by UAC Team.
Consent: where you provide explicit consent (e.g. to receive marketing communications).
Legal obligation: where we are required to comply with applicable laws.
Legitimate interests: where processing is necessary for the operation of our business, provided your rights are not overridden.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Your Rights

Under UK data protection law, you have the right to:

Access a copy of the personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to how your data is processed.
Request transfer of your data to another provider (“data portability”).

To exercise these rights, please contact us using the details below.

9. Cookies

Our website is built on Wix, which uses cookies to ensure the site functions properly. These include:

Essential cookies – required for security, network management, and to make the site work.
Functional cookies – may be used if you interact with features like forms or chat tools.
Analytics/marketing cookies – only used if you actively consent (for example, if we enable analytics or advertising integrations).

You can control cookies through your browser settings. Essential cookies cannot be disabled, but you can block or delete others at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy, or to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.